Terms & Conditions

1. About these terms

These terms and conditions (“Terms”) govern your use of the Nexo Migration website at www.nexomigration.com (the “Site”) and your dealings with Nexo Migration (“Nexo Migration”, “we”, “us”, “our”). By browsing the Site, submitting an enquiry, or booking a consultation, you agree to these Terms. If you do not agree, please do not use the Site.

Where you go on to engage us for migration agent or education agent services, a separate written services agreement governs that engagement. If anything in that services agreement conflicts with these Terms, the services agreement prevails.

2. Who we are

Nexo Migration is a registered business name of HIMALAYAN BUSINESS GROUP GOLD COAST PTY LTD (ABN 90 642 509 617, ACN 642 509 617), an Australian company whose principal place of business is at Suite 30713, Level 7, 9 Lawson Street, Southport, Queensland 4215, Australia.

Registered migration advice is provided only by our registered migration agent, Biwek Thapa (MARN 0747526), who is registered with the Office of the Migration Agents Registration Authority (OMARA) and bound by the Code of Conduct for registered migration agents (Migration (Migration Agents Code of Conduct) Regulations 2021). Other members of our team perform client coordination, document collection and administrative support under his supervision.

Our education agent services, including course and institution selection and enrolment support, are provided separately from, and are not, immigration assistance.

3. Nothing on this Site is advice

The information on this Site, including any content about visa subclasses, eligibility criteria, processing times, courses, institutions or sporting pathways, is general in nature. It is provided to help you understand the services we offer and is not migration advice, legal advice, financial advice, or a substitute for a personal consultation with our registered migration agent.

Nothing on this Site should be relied on as a guarantee, representation or assurance of any visa grant, skills assessment outcome, course enrolment, sponsorship approval, or other migration or education outcome for your individual circumstances. Migration law and policy change frequently, and general content on the Site may not reflect the most current position by the time you read it.

4. Acceptable use of this website

You may browse the Site and use our enquiry, assessment and booking forms for your own personal, non-commercial purposes. In doing so, you agree not to:

• misuse the Site, or attempt to gain unauthorised access to it, its underlying systems, or any account, form submission or data connected with it;
• submit false, misleading or fraudulent information through any form on the Site;
• use automated means (bots, scrapers or similar tools) to access, copy or interact with the Site without our prior written consent;
• introduce viruses, malware or other harmful code to the Site; or
• use the Site in any way that could damage, disable, overburden or impair its operation, or interfere with any other person's use of it.

We use Cloudflare Turnstile and other reasonable technical measures to protect our forms from spam and automated abuse. We may block, rate-limit or refuse to process any submission we reasonably suspect is fraudulent, automated or abusive.

5. Our services

Depending on what you engage us for, our services fall into the following categories.

5.1 Registered migration agent services

Visa strategy and eligibility assessment, preparation and lodgement of visa, sponsorship and nomination applications with the Department of Home Affairs, and related correspondence and representation, provided only by our registered migration agent.

5.2 Education agent services

Course and institution matching, enrolment support, and liaison with education providers and CRICOS-registered institutions on your behalf. These services are advisory and administrative in nature; enrolment, admission and any conditions of study are decided by the relevant institution, not by us.

5.3 Sport-related visa services

Support with sport-related pathways, including subclass 408 and related visas, coordination with clubs, academies and national sporting organisations, and preparation of supporting endorsements and evidence.

General guidance across study, work, sport and business pathways to Australia may also be provided as part of an initial consultation, without necessarily forming a formal engagement in any of the categories above.

6. Engagement and enquiries

Formal migration assistance, and any advice you can rely on for your specific situation, is only provided once you have entered into a written services agreement with us. That agreement sets out the scope of work, the fees payable, and both parties' obligations.

Submitting an enquiry, completing a free assessment form, or booking a consultation through this Site does not, by itself, create a client relationship, a contract for services, or any obligation on either party. We may decline to act for you following a consultation, for example where we assess that we cannot assist with your circumstances.

7. Fees

Fees for our services are set out in your individual services agreement once you engage us and are not published on this Site, because they depend on the scope and complexity of your matter. No fee is payable, and no obligation is created, simply by submitting an enquiry or booking a consultation through the Site.

Where a consultation itself attracts a fee, this will be made clear to you, in writing, before you confirm the booking.

8. Your responsibilities

When you use this Site or engage us, you agree to:

• provide information that is true, accurate and complete to the best of your knowledge;
• tell us promptly if your circumstances, contact details, or the information you have given us change;
• respond to our requests for documents or information within a reasonable time, particularly where a government or institutional deadline applies; and
• only submit personal information about another person (such as a family member or referee) where you are authorised to do so, consistent with our Privacy Policy.

Incomplete, inaccurate or late information can affect the advice we give, delay your matter, and may cause an application to be refused, cancelled or withdrawn by the Department of Home Affairs or another third party. We are not responsible for outcomes affected by information you did not provide, or provided incorrectly.

9. No guarantee of outcomes

Visa grants, skills assessment results, course enrolments, sponsorship approvals, and other migration or education outcomes are decided solely by the relevant government authority, institution, employer or sporting body — never by Nexo Migration. We commit to preparing the strongest case we reasonably can based on the information and circumstances you provide, but we cannot and do not guarantee any particular result, processing time, or approval.

Processing times, requirements and policy settings are determined by third parties, including the Department of Home Affairs, and can change without notice. We are not liable for delays, changes or refusals that arise from those third parties' decisions or processes.

10. Intellectual property

All content on this Site — including text, graphics, logos, layouts and images — is owned by, or licensed to, Nexo Migration and is protected by copyright and other intellectual property laws. You may view and share content from the Site for personal, non-commercial purposes, but you may not reproduce, modify, republish or distribute it commercially, or use it to build a competing product or service, without our prior written consent.

11. Third-party links and services

This Site may link to third-party websites, including government, institutional and sporting organisation websites, for your convenience. We do not control, and are not responsible for, the content, accuracy, availability or privacy practices of those sites, and linking to them does not imply our endorsement.

Where we communicate with you using third-party services such as WhatsApp or a videoconferencing platform, that service is provided under its own terms, and we do not control how it stores or transmits information sent through it.

12. Limitation of liability

To the extent permitted by law, Nexo Migration is not liable for any indirect, incidental, special or consequential loss arising from your use of this Site, reliance on general information published on it, or any decision made by a third party (including the Department of Home Affairs, an educational institution, an employer or a sporting organisation).

Nothing in these Terms excludes, restricts or modifies any consumer guarantee or other right that cannot lawfully be excluded under the Australian Consumer Law or the Code of Conduct for registered migration agents. Where our liability cannot lawfully be excluded but can be limited, it is limited, at our option, to re-supplying the relevant service or paying the cost of having it re-supplied.

13. Privacy

Our handling of the personal information you share with us through this Site, or in the course of engaging us, is set out in our Privacy Policy, which forms part of these Terms.

14. Complaints

If you are unhappy with the service you have received from us, please contact us first, using the details in section 17, so we have the opportunity to resolve it directly.

A complaint about the professional conduct of our registered migration agent, including a breach of the Code of Conduct, can also be made to the Office of the Migration Agents Registration Authority (OMARA) at www.mara.gov.au.

15. Changes to these terms

We may update these Terms from time to time to reflect changes in our services, our systems or the law. The current version is always available at www.nexomigration.com/terms-conditions, and the effective date at the top of this page tells you when it was last updated. Continued use of the Site after an update means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of Queensland, Australia. You submit to the non-exclusive jurisdiction of the courts of Queensland and the Commonwealth of Australia in respect of any dispute arising from these Terms or your use of the Site.

17. Contact us

If you have any questions about these Terms, contact:

These Terms are provided for the information of clients and website visitors. They are not legal advice.